Delivery Information
Shipping Policy
This policy explains how Hollister processes, ships and tracks orders, including delivery estimates and support for package-related concerns.
Free Worldwide Shipping
Hollister provides Free Worldwide Shipping on all eligible orders. No standard shipping charge is added based on the destination or order value.
Please review the processing, delivery and tracking information below before placing an order. Delivery estimates may be affected by address accuracy, destination conditions, customs processing, severe weather or other events outside normal transportation operations.
Worldwide shipping is provided at no additional shipping cost.
Orders are prepared and reviewed before shipment.
The estimate begins after the order has been shipped.
Tracking activity may take time to appear after shipment.
Before Shipment
Order Processing
Orders are normally processed within 1–3 days after they are placed. Processing may include payment review, item preparation, order verification, packaging and shipment handoff.
The processing period is separate from the estimated delivery period. Orders containing multiple products may be prepared or delivered in separate packages.
After Shipment
Estimated Delivery Time
Estimated delivery is 2–5 days after the order has been shipped. This timeframe is an estimate rather than a guaranteed arrival date.
Delivery may take longer because of remote destinations, local transportation conditions, customs review, severe weather, holidays, public emergencies or other circumstances outside our direct control.
Where We Ship
Shipping Destinations
Hollister offers shipping to destinations worldwide. A complete and deliverable address must be entered during checkout.
Service to a specific country, territory or remote area may be limited when delivery is restricted by local regulations, transportation availability, sanctions, emergencies or other operational conditions.
Shipping Cost
Shipping Rates
Free shipping on worldwide orders
Standard shipping is free. Hollister does not charge customers a standard shipping fee for eligible worldwide deliveries.
Order Updates
Shipment Tracking
When tracking information is available, it will be provided using the contact details associated with the order.
Tracking activity may take 1–3 days after shipment to appear or update. A shipment confirmation does not always mean that the first carrier scan will be visible immediately.
- Allow up to three days after shipment for the first update.
- Confirm that the tracking number was entered correctly.
- Contact support if no update appears after the stated tracking period.
Address Accuracy
Wrong or Incomplete Address
Customers should review the recipient name, street address, apartment or unit number, city, state or region, postal code and country before submitting an order.
Contact [email protected] as soon as possible if an address is incorrect. We will review the request, but an address change may not be possible after an order has entered processing or shipment.
If a package is returned because the address was incomplete, invalid or undeliverable, contact customer support for assistance with the available next steps.
International Orders
Customs, Duties and Taxes
Import charges are covered by us
Any customs duties, import taxes, brokerage fees or other government charges are included in our Free Worldwide Shipping service. If these fees apply to an order, they will be covered by Hollister.
Customers are not expected to pay these covered charges as an additional shipping cost. Contact customer support before making a payment if you receive an unexpected request for customs, import, brokerage or government fees connected with your order.
Package Assistance
Lost, Delayed or Damaged Packages
Contact customer support promptly when a delivery problem occurs. Include the order number, tracking information and a clear description of the concern.
Delayed Package
Review the latest tracking activity and allow for the stated delivery estimate. Contact us if tracking has stopped updating or the package remains undelivered after the expected period.
Lost Package
Check the delivery location, household members, building staff and nearby secure areas. If the package still cannot be located, contact us with the order and tracking details.
Damaged Package
Keep the product, shipping packaging and labels while the issue is reviewed. Include clear photographs of the package and affected item in your support message.
Multiple Items
Separate Shipments
Products from the same order may occasionally be shipped in more than one package. Separate packages may have different tracking numbers and may arrive at different times.
Review all shipment notifications before reporting a missing item from a multi-item order.
Shipping Support
Contact Hollister
For questions about processing, tracking, delivery, address corrections, customs charges or package concerns, email [email protected].
Include your full name, order number, shipping address and a brief description of the assistance you need.
