A return request must be started within 30 days of delivery. Contact customer service before the return window expires and provide the information needed to identify the order.

Products submitted after the 30-day period may not be eligible unless an exception is required by applicable law.

To be eligible for a return, merchandise should meet all applicable conditions below:

• The return request is started within 30 days of delivery.
• The item is unworn, unwashed, unused and unaltered.
• The item is in its original condition with original tags attached where applicable.
• Original packaging, accessories and included components are returned where applicable.
• Proof of purchase or the related order information is provided.
• The item is not identified as final sale or otherwise non-returnable.

The following products are generally not eligible for return unless they arrived damaged, defective or incorrect, or a return is otherwise required by applicable law:

• Gift cards and electronic gift cards
• Items clearly marked final sale or non-returnable
• Items returned outside the 30-day return window
• Items that have been worn, washed, used or altered
• Items damaged after delivery through misuse, improper care or ordinary wear
• Items missing required tags, packaging or components
• Hygiene-protected products after a protective seal or hygiene liner has been removed

1. Email customer service within 30 days of receiving your order.
2. Include your full name, order number and the email address used for the purchase.
3. Identify each item you want to return and briefly explain the reason.
4. Wait for the correct return instructions and return details before shipping anything.
5. Pack the approved items securely with their original tags, packaging and included components where applicable.
6. Follow the provided return instructions and retain any return documentation until the refund is complete.

Returns sent without contacting customer service first may not be accepted or processed.

Return shipping is free for eligible returns that are approved within the 30-day return window and completed according to the instructions provided by customer service.

Do not arrange or pay for an independent return method unless customer service specifically instructs you to do so. Shipping costs from an unapproved return method may not be reimbursed.

After a returned item is delivered, it will be inspected to confirm that it meets the return requirements.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. The refund will normally be issued to the original payment method.

The time required for the refunded amount to appear may also depend on the payment provider or financial institution.

If a returned item does not meet the eligibility or condition requirements, the refund may be declined.

Contact customer service before requesting an exchange. Exchange availability depends on current stock, product eligibility and the return instructions provided for the order.

When a direct exchange is unavailable, customer service may provide instructions for returning the original item for a refund. A replacement size, color or product may need to be ordered separately.

Contact customer service as soon as possible if an item arrives damaged, defective or different from what was ordered.

Include the following information in your message:

• Your full name and order number
• The affected product name, size and color
• A description of the issue
• Clear photographs of the item and packaging where helpful

Keep the product, original packaging and shipping materials until customer service provides the appropriate instructions.

A discounted item is not automatically final sale. An item is treated as final sale only when it is clearly identified as “Final Sale” or “Non-Returnable” on the applicable product page, cart or checkout information.

Items marked final sale are not eligible for a standard return or exchange unless they arrive damaged, defective or incorrect, or a return is required by applicable law.