The information Hollister collects depends on how you use the website and which features or services you choose to access.

Hollister may collect information from sources including:

• Information you provide while browsing, purchasing, creating an account, subscribing to emails, or contacting customer support
• Information collected automatically through cookies and similar website technologies
• Information received from PayPal, Stripe, or credit card payment services in connection with a transaction
• Information received from delivery, fulfillment, security, website-hosting, and other service providers
• Information generated through your interaction with the Hollister website and marketing communications

Hollister may use personal information to:

• Provide and operate the website
• Process purchases and manage customer orders
• Arrange shipment and provide delivery information
• Handle returns, exchanges, refunds, and order concerns
• Respond to product questions and customer-service requests
• Create, maintain, and secure customer accounts
• Process and verify payments
• Send transactional messages concerning an order or account
• Send marketing emails where you have subscribed
• Remember website and shopping preferences
• Understand website traffic and customer interactions
• Improve website performance, products, and customer support
• Identify and prevent fraud, misuse, and security threats
• Maintain business, transaction, and compliance records
• Protect the rights, safety, and security of customers and Hollister

When you place an order, Hollister uses the information you provide to review the transaction, confirm payment, prepare the merchandise, arrange delivery, provide shipment updates, and communicate about the purchase.

Order information may also be used to manage returns, exchanges, refunds, damaged-item reports, incorrect-item reports, delivery concerns, and other customer-service requests.

We may share the information required to fulfill an order with service providers involved in payment processing, order preparation, delivery, fraud prevention, website operation, and customer support.

Payments may be processed through PayPal, Stripe, or credit card payment services. Payment information is submitted through the payment option selected during checkout.

Hollister may receive limited transaction information, such as the payment method, billing details, payment status, transaction identifier, and information needed to confirm or refund a purchase.

Payment providers handle payment information according to their own terms and privacy practices. You should review the information presented by the payment option you choose before completing a transaction.

Do not send complete payment card numbers, passwords, or banking credentials to customer service by email or through a general contact form.

Hollister uses cookies and similar technologies to support website functionality and understand how visitors interact with the online store.

Cookies and analytics information may be used to:

• Keep the website functioning properly
• Maintain shopping-cart and session information
• Remember preferences and account selections
• Understand website traffic and navigation patterns
• Measure page and feature performance
• Identify technical issues and improve usability
• Help prevent fraud, misuse, and unauthorized access
• Measure interaction with marketing communications

You may be able to manage cookies through your browser or device settings. Blocking certain cookies may affect shopping-cart, account, checkout, preference, or other website functions.

Hollister may send marketing emails when you subscribe, request promotional communications, or otherwise choose to receive them. These messages may include product updates, new arrivals, offers, sale information, and other store news.

You may unsubscribe from marketing emails by using the unsubscribe option included in an email or by contacting [email protected] .

Unsubscribing from marketing emails does not prevent Hollister from sending necessary transactional communications, such as order confirmations, shipment updates, account notices, return information, or responses to customer-service requests.

Hollister may share personal information with service providers that perform functions needed to operate the online store and provide customer services.

These functions may include:

• Website hosting and technical operation
• Payment processing through PayPal, Stripe, or credit cards
• Order processing, fulfillment, and delivery
• Customer-support communications
• Email delivery and marketing administration
• Cookies, analytics, and website-performance measurement
• Fraud prevention, security monitoring, and risk management
• Data storage, maintenance, and technical support

Service providers should receive only the information reasonably necessary to perform the relevant function. Their handling of information may also be governed by their own terms and privacy practices.

Hollister may also disclose information when reasonably necessary to comply with applicable obligations, respond to a valid legal request, investigate suspected fraud, enforce store policies, or protect customers, the website, or other people.

Hollister uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

No website, payment system, electronic communication, or storage method can be guaranteed to be completely secure. Customers should use strong passwords, protect account credentials, and avoid sending sensitive information through unsecured channels.

Contact customer service promptly if you believe your account, order information, or communications with Hollister have been accessed or used without permission.

Hollister retains personal information for as long as reasonably necessary for the purpose for which it was collected.

Retention considerations may include:

• Completing and documenting purchases
• Providing customer support and resolving disputes
• Processing returns, exchanges, refunds, and payment concerns
• Maintaining account and communication preferences
• Preventing fraud and protecting website security
• Maintaining appropriate transaction and operational records
• Meeting applicable recordkeeping or compliance requirements

When information is no longer reasonably needed, Hollister may delete, anonymize, or otherwise dispose of it using appropriate methods.

Depending on your location and applicable requirements, you may have rights concerning your personal information.

1. Access: Request information about personal information associated with you.
2. Correction: Request correction of inaccurate or incomplete personal information.
3. Deletion: Request deletion of certain personal information, subject to applicable exceptions.
4. Marketing Opt-Out: Stop receiving optional promotional emails.
5. Cookie Choices: Manage certain cookies through available browser or device settings.
6. Restriction or Objection: Ask about limiting certain uses of information where that right is available.
7. Copy of Information: Request a portable copy of certain information where applicable.

To submit a privacy request, email [email protected] . Describe the request clearly and provide enough information for us to identify the relevant account, order, or interaction.

We may need to verify your identity before processing a request. Certain information may be retained when reasonably necessary to complete transactions, protect security, resolve disputes, or maintain required records.

The Hollister online store is intended for general shopping and is not designed to collect personal information knowingly from children who are not legally permitted to provide it independently.

A parent or legal guardian should supervise purchases and account activity by a minor. If you believe a child has provided personal information without appropriate permission, contact [email protected] so the concern can be reviewed.

Hollister serves customers in multiple destinations. Information may be processed or stored in locations other than the country where it was originally provided when necessary to operate the website, process payments, fulfill orders, provide support, or maintain security.

Privacy protections and information-handling requirements may differ between locations. Hollister uses reasonable measures intended to handle personal information consistently with this Privacy Policy and applicable requirements.

International customers may contact us to ask about the handling of information connected with their order or website use.

The website may include links to external websites or services operated by other parties. Hollister does not control the privacy, security, content, or information-handling practices of external websites.

This Privacy Policy applies to the Hollister online store and does not govern an external website. Review the privacy information provided by any third party before submitting personal information or completing a transaction outside the Hollister website.

Hollister may update this Privacy Policy to reflect changes in website features, store operations, payment options, cookies, security practices, customer services, or applicable obligations.

The revised policy will be posted on this page with an updated “Last updated” date. Changes apply from the date they are published unless another effective date is stated.

We encourage visitors to review this page periodically to understand the current privacy practices.