Customer Support
Contact Us
Have a question about your order or need help finding the right information? Send the Hollister support team a message, and we will review your request as soon as possible.
Get in Touch
How can we help?
Email Hollister customer support for assistance with orders, shipping, returns, exchanges, product questions, or account help.
[email protected]You may also use the contact form on this page to submit your question. Please choose the topic that best matches your request and provide accurate contact information.
What to include in your message
Providing complete details helps the support team understand your request and respond more efficiently.
- Your full name and the email address used for the purchase
- Your order number, when your question concerns an order
- A clear description of the issue or assistance you need
- The product name, size, color, or other relevant item details
- Helpful photos when your question involves a product issue
- Any previous correspondence related to the same request
Support Topics
Find help with your request
Tell us which area your question relates to so your message can be reviewed with the right information.
Order Support
Contact us with questions about an existing purchase, order details, order status, item availability within an order, or a problem with the items you received.
Shipping Support
Ask for help understanding shipment updates, delivery information, tracking activity, or a package that has not arrived as expected.
Returns & Exchanges
Reach out before sending an item back if you need help with a return or exchange request, eligibility information, or the next steps for your order.
Product Questions
Send us the product name or a link to the item when asking about sizing, color, fit, product details, or other information shown on a product page.
Account Help
Contact support if you have trouble accessing your account, updating basic account information, or locating order details associated with your email address.
General Questions
For questions that do not fit another category, briefly explain what you need and include any details that may help us understand your request.
Your Privacy
Share information carefully
Please include only the information needed to review your support request. Do not send passwords, complete payment card numbers, bank account details, or other highly sensitive information by email or through the contact form.
Information provided in your message should be used only for communicating about your request and handled in accordance with the store’s applicable privacy terms.
We’re here to help
Send your question to [email protected], and the Hollister support team will aim to respond within 24–48 hours during the listed customer service schedule.
